Terms of Service

Effective Date: 31st July 2025
Last Updated: 31st July 2025

Welcome to Paddock House. These Terms of Service ("Terms") govern your use of our website and purchase of our products. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. About Us

Paddock House is a lifestyle clothing brand inspired by the heritage and design of Formula 1. For legal and contractual purposes, Paddock House is the merchant of record for all purchases made on this website.

2. Orders and Acceptance

  • All orders placed through our website are subject to acceptance and availability.

  • Once your order is placed, you will receive an email confirmation. This does not guarantee acceptance.

  • We reserve the right to cancel any order for reasons including, but not limited to: suspected fraud, pricing errors, or unavailable stock.

3. Pricing and Payment

  • All prices are listed in GBP (£) and inclusive of VAT (where applicable).

  • Payment is due at the time of order. We accept major credit cards and other secure payment methods shown at checkout.

  • In the event of a pricing error, we reserve the right to cancel your order and issue a refund.

4. Shipping and Delivery

  • Orders are fulfilled and shipped by our trusted partner, Printful, from facilities in the UK, Latvia, or other locations depending on stock and availability.

  • This may mean your order arrives in separate parcels or in unbranded packaging.

  • Delivery times and fees vary based on location and are displayed at checkout.

  • Shipping times are estimates and not guarantees. We are not liable for delays caused by carriers, customs, or other external factors.

  • You are responsible for any customs duties, import taxes, or local fees that may apply to international orders.

5. Returns and Exchanges

At Paddock House, each piece is made to order. We don’t hold warehouse stock - this helps us reduce waste and stay true to our values of quality and sustainability. Because of this, our returns policy differs from larger retailers.

  • We accept returns of unworn, unwashed items in their original condition and packaging within 14 days of delivery. Items must be free from stains, marks, pet hair, or scent. Returns that do not meet these conditions may be declined.

  • To initiate a return, please contact us at info@paddockhouseofficial.com with your order number and reason for return. We will confirm the next steps and provide return instructions.

  • Refunds will be processed to your original payment method once the item has been received and inspected. Original shipping costs are non-refundable unless the item is faulty or incorrect.

  • If you need a different size, we’ll happily remake the item once for you. You’ll just need to cover the return postage of the original item. If your preferred size or style is unavailable, we’ll issue a refund instead.

  • If your order arrives faulty or incorrect, please notify us within 7 days of delivery. We’ll arrange a replacement or refund at no cost to you, including covering return postage.

  • Customers are responsible for return shipping costs on size-related or change-of-mind returns. We recommend using a tracked service, as we cannot be held responsible for lost or undelivered returns.

  • International customers may return items, but are responsible for return shipping, duties, and taxes. Please mark packages as “Return to Seller” to avoid unnecessary customs charges.

6. Intellectual Property

All content on this site — including logos, images, designs and copy - is the intellectual property of Paddock House and may not be reproduced without written permission.

7. Limitations of Liability

  • Our liability for any product purchased is strictly limited to the purchase price of that product.

  • We do not accept liability for any indirect or consequential loss.

  • While fulfilment is handled by Printful, Paddock House remains responsible for your order. We are not liable for delays or issues arising from third-party carriers or fulfilment partners, but we will always work with you to resolve any problems promptly.

8. User Conduct

You agree not to misuse the site by knowingly introducing viruses, attempting unauthorised access, or otherwise disrupting service. We reserve the right to suspend access if we detect suspicious or harmful behaviour.

9. Privacy Policy

Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Amendments

We reserve the right to update these Terms at any time. Changes will be posted on this page and, where appropriate, notified to you by email.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

Questions or concerns? Please contact us at:
✉️ info@paddockhousesofficial.com