Terms of Service
Effective Date: 28th October 2025
Last Updated: 26th October 2025
Welcome to Paddock House. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these Terms.
Paddock House is an independent lifestyle brand and is not affiliated with Formula 1, any motorsport organisation, or any related company, team, or brand. All references to motorsport are for inspiration only.
1. About Us
Paddock House is a lifestyle clothing brand inspired by the heritage and design of Formula 1.
For legal and contractual purposes, Paddock House is the merchant of record for all purchases made through this website.
All products are produced and fulfilled on demand by our trusted production partner, Gelato, using its global network of print providers.
2. Orders and Acceptance
All orders placed through our website are subject to acceptance and product availability.
Once your order is placed, you will receive an email confirmation acknowledging receipt. This does not constitute acceptance of your order. We reserve the right to decline or cancel any order for reasons including (but not limited to) suspected fraud, pricing errors, or product unavailability.
Your order is accepted once payment has been processed and production has begun.
3. Pricing and Payment
All prices are listed in GBP (£) and inclusive of VAT (where applicable).
Payment is due at the time of purchase. We accept major credit and debit cards, as well as other secure payment methods shown at checkout.
If a pricing error occurs, we reserve the right to cancel and refund your order.
4. Shipping and Delivery
Orders are produced and shipped by Gelato, using its global network of local print partners. Your order may be fulfilled from facilities in the UK or other countries depending on stock and proximity.
This means your order may:
Arrive in separate parcels if multiple items are printed in different locations.
Arrive in unbranded or neutral packaging.
Estimated delivery times and shipping fees are displayed at checkout. These are estimates only, and not guarantees. We are not responsible for delays caused by shipping carriers, customs, or other external factors. You are responsible for any import duties, customs charges, or local taxes that may apply to international orders.
5. Returns and Exchanges
Because all Paddock House products are made to order, we don’t hold warehouse stock. This helps us reduce waste and maintain sustainable production. Our returns policy therefore differs from that of large-scale retailers.
Change of Mind / Size Returns
As a gesture of goodwill, we will accept returns of unworn, unwashed items in their original condition and packaging within 14 days of delivery. Items must be free from marks, stains, pet hair, and scent.
Returns that don’t meet these conditions may be declined.
Customers are responsible for the return shipping costs for change-of-mind or size-related returns.
We recommend using a tracked shipping service, as we cannot be held responsible for lost or undelivered returns.
If you need a different size, we can remake the item once, provided production is available. You’ll just need to cover the cost of returning the original item.
Faulty or Incorrect Orders
If your order arrives faulty or incorrect, please notify us within 30 days of delivery by emailing info@paddockhouseofficial.com with your order number and photos of the issue.
We will arrange a replacement or refund, including covering return postage, in line with Gelato’s Quality and Delivery Guarantee.
International Returns
International customers may return items, but are responsible for shipping, duties, and taxes. Please mark all parcels as “Return to Seller” to avoid unnecessary customs fees.
Returns should not be sent directly to Gelato. All returns must be coordinated through Paddock House.
Refunds are processed to your original payment method once the returned item has been received and inspected. Original shipping fees are non-refundable unless the item was faulty.
6. Intellectual Property
All content on this site - including designs, logos, text, and imagery - is the intellectual property of Paddock House and may not be reproduced or distributed without written permission.
All designs and artwork are original creations owned or licensed by Paddock House.
7. Limitations of Liability
Our liability for any product purchased is limited to the purchase price of that product. We are not liable for any indirect, incidental, or consequential loss, including (but not limited to) delays, lost profits, or data loss.
Fulfilment and shipping are handled by Gelato. While Paddock House remains responsible for your order, we rely on Gelato’s Quality and Delivery Guarantee to resolve production or delivery issues.
You must report any product defects, printing errors, or delivery delays within 30 days of receipt. Claims made after that period may not be eligible for replacement or refund.
For eligible countries and products, refunds or replacements may be provided in accordance with Gelato’s policies.
8. User Conduct
You agree not to misuse the website, attempt unauthorised access, or engage in any activity that disrupts site functionality. We reserve the right to restrict access or suspend accounts that breach these Terms.
9. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Amendments
We may update these Terms from time to time. Updated Terms will be posted on this page with the revised effective date. Continued use of the site following changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms or your order, please contact us at:
✉️ info@paddockhouseofficial.com