Privacy Policy

Effective Date: 31st July 2025
Last Updated: 31st July 2025

Paddock House is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Who We Are

Paddock House is a lifestyle clothing brand inspired by the heritage and design of Formula 1. For data protection purposes, Paddock House is the data controller of the personal information you provide. We partner with Printful to fulfil and ship orders on our behalf, but we remain responsible for how your data is used.

2. What Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, shipping/billing address.

  • Order Information: Purchase history, order details, returns.

  • Payment Data: Payment method and transaction details (processed securely by third-party providers; we do not store card details).

  • Technical Data: IP address, browser type, device information, site usage (via cookies and analytics).

  • Marketing Preferences: Your choices regarding newsletters and offers.

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders (via Printful fulfilment centres in the UK, Latvia, and other locations as needed).

  • Communicate with you about purchases.

  • Provide customer support.

  • Send marketing communications (if you opt in).

  • Improve our website and services.

  • Detect and prevent fraud or abuse.

4. Legal Basis for Processing

We only process your data where a legal basis applies, including:

  • Contractual necessity – to fulfil your order.

  • Consent – when you sign up for marketing.

  • Legal obligation – to comply with tax or regulatory requirements.

  • Legitimate interest – to improve our website and prevent fraud.

5. Sharing Your Data

We may share your data with trusted third parties in order to provide our services:

  • Printful – for order fulfilment, printing, and shipping.

  • Payment processors (e.g. Stripe, PayPal).

  • Delivery services (e.g. Royal Mail, DHL, FedEx).

  • IT and website providers.

  • Marketing and analytics partners (e.g. Google Analytics, Klaviyo).

We never sell your data.

6. International Transfers

Printful may process and ship orders from fulfilment centres outside the UK. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

7. Data Retention

We retain your data only as long as necessary for the purposes collected, including legal or tax obligations. You may request deletion of your data at any time (see Section 9).

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable website functionality.

  • Track browsing behaviour and improve user experience.

  • Analyse traffic and marketing performance.

You can manage your cookie preferences through your browser settings or our cookie banner.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict how we process your data.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@paddockhousesofficial.com.

10. Marketing Preferences

If you subscribe to our newsletter, we’ll occasionally send you updates, offers, and exclusive drops. You can unsubscribe at any time via the link in our emails or by contacting us directly.

11. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date. Please check back regularly.

13. Contact Us

For any privacy-related questions or requests, contact us at:
✉️ info@paddockhousesofficial.com