Privacy Policy

Effective Date: 28th October 2025
Last Updated: 26th October 2025

Paddock House is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Who We Are

Paddock House is a lifestyle clothing brand inspired by the heritage and design of Formula 1.

For data protection purposes, Paddock House is the data controller of the personal information you provide. We partner with Gelato, a global print-on-demand production platform, to fulfil and ship orders on our behalf. While Gelato acts as our data processor, Paddock House remains responsible for how your data is used and protected.

2. What Data We Collect

We collect and process the following types of personal data when you use our website or make a purchase:

  • Contact Information: Name, email address, phone number, and billing/shipping addresses.

  • Order Information: Purchase history, order details, and return information.

  • Payment Data: Payment method and transaction details (processed securely by third-party payment providers; we do not store or have access to your full card details).

  • Technical Data: IP address, browser type, operating system, device details, and site usage data (via cookies and analytics tools).

  • Marketing Preferences: Your opt-in or opt-out choices for newsletters, product updates, and offers.

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders (via Gelato fulfilment partners in the UK, EU, and other regions as required).

  • Communicate with you about your order status and delivery.

  • Provide customer service and handle enquiries.

  • Send marketing communications (only if you have opted in).

  • Improve our website, user experience, and product offering.

  • Detect, investigate, and prevent fraudulent or unlawful activity.

4. Legal Basis for Processing

We only process your data where a lawful basis applies, including:

  • Contractual necessity – to fulfil and deliver your order.

  • Consent – when you subscribe to marketing communications.

  • Legal obligation – to comply with tax, accounting, or regulatory requirements.

  • Legitimate interest – to operate, improve, and secure our business and website.

5. Sharing Your Data

We share your information only with trusted service providers essential to delivering our products and services:

  • Gelato – for production, fulfilment, and shipping of your order.

  • Payment processors (e.g., Stripe, PayPal) – to process secure transactions.

  • Delivery and logistics providers (e.g., Royal Mail, DHL, Evri) – for order delivery.

  • Website and IT service providers – for site hosting, analytics, and functionality.

  • Marketing and analytics partners (e.g., Google Analytics, Squarespace Analytics) – for insights and communications management.

These partners are only given access to the data necessary to perform their services and are required to keep your information secure and confidential. We do not sell or rent your personal data to any third parties.

6. International Transfers

Gelato operates a network of print and fulfilment partners located in multiple countries. This may involve transferring your personal data outside the UK or European Economic Area (EEA) to enable production and delivery near your shipping address.

Whenever your data is transferred internationally, we ensure appropriate safeguards are in place - such as Standard Contractual Clauses (SCCs) or equivalent protections - to maintain compliance with UK and EU data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, or accounting obligations. After this period, your data will be securely deleted or anonymised.

You may request deletion of your data at any time (see Section 9).

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable essential site functionality (such as checkout and account login).

  • Analyse browsing activity and improve performance.

  • Measure marketing effectiveness.

You can manage or disable cookies through your browser settings or through our on-site cookie banner.

9. Your Rights

Under UK and EU data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

To exercise any of these rights, contact us at: info@paddockhouseofficial.com

10. Marketing Preferences

If you subscribe to our newsletter, we may send you updates about new collections, offers, and exclusive drops. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

We respect your preferences and will only send marketing communications if you have explicitly opted in.

11. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

Our website uses secure encryption (HTTPS) and we only partner with third-party providers that comply with recognised security and data protection standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back periodically to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
✉️ info@paddockhouseofficial.com