Shipping policy
We aim to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about shipping and delivery.
UK Delivery
📦 Shipping is calculated by a flat rate based on the products in your basket — you'll see the exact cost before you enter payment details, with no surprises at the final step.
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Estimated delivery: 3–4 business days once fulfilled.
Europe Delivery
📦 Shipping to Europe uses a single flat rate across all EU/EEA countries, based on the products in your basket.
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Europe: Estimated delivery 5–7 business days once fulfilled.
Customs & Import Duties
International orders may be subject to customs duties and taxes. These are the responsibility of the customer and are not included in the shipping fee.
To avoid delays, please ensure your shipping information is accurate and complete.
Tracking Your Order
You’ll receive a confirmation email with tracking information as soon as your order is shipped, from our delivery partner. The shipment will be listed as coming from Fulfilment Centre FC7.
If you don’t receive one, please check your spam folder or get in touch with us.
Missed Deliveries
If no one is available at your address to receive the delivery, a card may be left with instructions on how to rearrange or collect it.
Questions?
We're always happy to help. Email us at:
📧 info@paddockhouseofficial.com